Today I was talking with the manager of a bus rental company in Holland on the progress of our Rentautobus page and on our plans to expand ourselves in Europe. The comment I made was "I do not know what to think: we already have quite a few brokers and booking agents in the Netherlands who are working online and offline. Taking trains it one more will we strengthen the comparison and therefore have to compete more on price. "
Operators of bus rental companies in Barcelona we have heard in the last 18 months, a similar response is also larger operators. It seems they think there is more to lose than to gain if we add a new concept, such a comparison service and book ground transportation to enter your market. How to convince them that it is quite difficult, we focused on small and medium companies will be happy to receive requests and to expose their profile through our site.
What kept me busy during the day was the comment about "compete on price." It sounded like they were competing not only for the price and supply good quality to be assessed. If a provider of travel ensures good communication trains and contribution in the process of travel planning, providing high quality and well maintained vehicles, with drivers trained trains service attitude and an effort to reduce the environmental impact only to discover trains that only ' ls compares the price, I can understand being disappointed if customers choose trains just the right price.
This led me to the thoughts expressed by a famous art critic and social thinker "There is hardly anything in the world that someone could not make a little worse and sell a little cheaper. And people trains who just decide because the price will be the victims of such manipulations. It is unwise trains to pay too much, but it is worse to pay too little. If you pay more, you lose a little money, that is all that will happen. But instead pay less, sometimes loses everything, because the purchased item may not correspond to its purpose. The law prohibits the economy received a high value for little trains money. If you accept the offer cheaper, add something for the risk you run. And if you do, then it also has enough money to pay for something better. "
Of course nobody wants to pay too much, but how to prevent people pay very little? How can we prevent this from happening in rental buses? What have you done to your company? What can a comparison tool and booking travel and ground transportation tool for preventing trains your customers make the mistake of paying too little? We are curious to know your thoughts!
Last year we had transportation companies offering lower prices to make a sale but did not have enough funds to call the customer to offer to "call their customers mobile is too expensive." Lost sales because the customer was upset because he was not contacted by telephone. Perhaps this is an extreme example because we know that we offer too low values will harm more than help us eventually. So please give us your ideas on what this tool can help you compare prices on renting buses to prevent them from committing these errors.
The sector hire buses or minibuses in tourist areas such as Catalonia Barcelona Girona Sitges requires much more than just a driver transporting tour groups from one place to another. The driver trains is the only person trains who face physical customers and therefore trains the most influence on the experience that he and his group have the transport company that door.
Have a flexible attitude: during tour tourist many questions arise such as to vary the route and a stop at a tourist attraction that was not previously planned. A stop 2 hours near the Sagrada Familia in Barcelona may seem simple for tourists and was a challenge for the manager of the vehicle.
A mixture of being assertive and learn to say no to requests from customers and / or to explain the implications that means making changes during the tour and how these relate to, for example, the law of driving time and budget that customer has agreed with the bus rental company. A delay at Barcelona Airport can be a problem for the group to travel but can also involve a cost to the carrier.
Have good knowledge of the tourist routes of the area: its ability to guide the group to the city or area where they travel. If have an official tourist guide is ideal,
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